Refund and Return Policy
At Sweet Leaf Botanicals, we want you to be fully satisfied with your purchase. If for any reason you are not completely happy with our products, we offer the following return and refund policy to ensure a smooth and transparent process:
Eligibility for Returns
- You may return unopened, unused items within 30 days of receiving your order.
- Items must be returned in their original packaging.
- To initiate a return, please contact our customer service at nick@sweetleafbotanicals.com with your order number and reason for the return.
Refunds
- Once we receive your returned item(s) and inspect the condition, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
- Please note that shipping fees are non-refundable.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product, please contact us for further assistance.
Non-Returnable Items
- Any opened or partially used kratom products are not eligible for returns due to health and safety concerns.
- Gift cards are non-refundable.
Return Shipping
Customers are responsible for covering return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Satisfaction Guarantee
We stand behind the quality of our kratom products. If you are not fully satisfied, please reach out to our team, and we will work with you to ensure your satisfaction.
Contact Us
If you have any questions about our return policy, please reach out to us at nick@sweetleafbotanicals.com.
